Shortly after September 11th, 2001, my brother, Shane, and I decided to drive my brother in law’s car to him, in New York. Lloyd and his partner, Gaston, had just moved to New York in August 2001 and were not too thrilled about it. They had left their car in California thinking in NY City…
A ringing phone jolted me awake from a fitful, newborn-interrupted sleep. It took me a few moments to realize who was even on the other end of the phone. When I realized who it was, I was angry; angry that my sleep had been interrupted by a woman who calls me just to tell me I…
I had two wildly varying customer service experiences this week – one with Land’s End and one with the Esalen Institute. Land’s End was superb and incredibly helpful. Esalen Institute not so much and I don’t care if I ever do business with them, no matter how great a retreat place they have down the…
I read a post on wordpress that asked for solutions to the question – what should the government do with the ~248,000 foreclosed homes it now owns? Lots of opinions (654, the last time I looked) are posted on the article on MSNBC. But the one that intrigued me the most was this one from…