I have let perfect be the enemy of the good. It’s something I struggle against in a lot of things. I tend to look at writing as something that has to be perfect – each and every time. I have let perfect be the enemy of the good in so many ways, it’s hard to…
Shortly after September 11th, 2001, my brother, Shane, and I decided to drive my brother in law’s car to him, in New York. Lloyd and his partner, Gaston, had just moved to New York in August 2001 and were not too thrilled about it. They had left their car in California thinking in NY City…
A ringing phone jolted me awake from a fitful, newborn-interrupted sleep. It took me a few moments to realize who was even on the other end of the phone. When I realized who it was, I was angry; angry that my sleep had been interrupted by a woman who calls me just to tell me I…
I had two wildly varying customer service experiences this week – one with Land’s End and one with the Esalen Institute. Land’s End was superb and incredibly helpful. Esalen Institute not so much and I don’t care if I ever do business with them, no matter how great a retreat place they have down the…